Dr. Nashat bin Anwar Al-Nafouri, executive member and head of the health group of the Saudi Council for Quality, said that the health group of the Saudi Council for Quality is organizing a scientific meeting today, Tuesday, at the Musaadia Center at King Fahd Hospital in Jeddah on the hexagonal diffraction (Sigma6) as one of the quality systems and how to benefit from it in improving health services. Al-Nafouri, head of the health group, added that the hexagonal diffraction system appeared in the mid-eighties until this system became a driver for the success of the top 500 global companies. This system simply aims to reduce the percentage of errors or defects to 3.4 defects per million valid job opportunities by improving processes and resources as the dynamism of this system focuses on resolving the difficulties of the bottleneck in the sequence of operations with an emphasis on reducing financial expenditures. Global health facilities with the beginning of 2004 with the aim of transforming one million correct health services around patients (clients) as a center for the health services provided department. Health service providers urgently need to reduce the percentage of errors in a statistically studied and not random manner, and that this includes all health errors and overcoming the common mistake by calling them medical errors only. Dr. Nafouri explained that many leading local and regional companies have benefited from this system in gaining and increasing customer satisfaction, and that the hexagonal diffraction can be used in health services to reduce dispensing errors and take medicines, speed of transporting patients, reduce waiting times in clinics, and the speed of receiving laboratory and radiology results and overcrowding. In the emergency, the development of clinical monitoring of patients, the speed of handling medical files, billing errors, improvement of the appearance and taste of nutrition meals, in order to reach the optimal and effective use of spaces in health facilities to gain customer satisfaction. He emphasized that the hexagonal diffraction imposed itself as a quality approach to limit the bureaucracy of decisions, whether individual or random, due to its reliance on the constants of operations and their measurement in order to develop them and repeat the good ones to obtain better results in order to reduce the chances of errors occurring under the umbrella of collective action. It has been shown that this system can be combined with other quality systems to increase the effectiveness of performance and continuous improvement, especially to keep pace with the development of the times and the unlimited and continuous technical acceleration in the health, food, medicine and environment industries and the steady increase in health and environmental awareness of patients as a result of the freedom to browse the information network, which in turn has led to an increase in demand for multiple And the diversity of health services and qualified workers, and focus on the speed and quality of the service provided. Dr. Nashat warned that it may be wrong for those who think that the one quality system is the magic capsule that will eliminate all the gaps and lapses of health errors or that it is the balm that maintains accreditation or ISO certificates. The total quality system works in the form of rows of rows to build a coherent, integrated and systematically applied approach. It is a systematic basis based on investment in working cadres to serve and build people, and to benefit from previous lessons and accumulated experiences
This content is for health education and does not replace a consultation with a doctor.



