Frequently asked questions
The key answers patients and doctors need before using the platform.
How do I book an appointment?
Find the right doctor, choose the day and time, and enter your details to confirm the booking. You will receive a confirmation and a reminder before the appointment.
Are video consultations available?
Yes. You can book a video consultation with doctors who offer this service — look for the video icon on the doctor’s card.
Can I change or cancel my appointment?
You can change or cancel your appointment from your patient account in good time, according to each doctor’s cancellation policy.
Is my medical data protected?
Yes. We protect your data with encryption and share it only with the doctor you book with. See the privacy policy for details.
How do I join the platform as a doctor?
Create a doctor account and attach your professional license and qualifications; our team reviews the request and activates your profile after verification.